Returns, refunds and cancellations

We want you to love your case. If something isn't right, here's how we'll fix it.

Cancelling an order

You can cancel an order from your account any time before it ships. We'll refund you in full, automatically.
Once an order has been dispatched it can't be cancelled, but you can return it after delivery as described below.
If you checked out as a guest, email us with your order number and we'll cancel it for you.

Damaged, defective or wrong items

If your case arrives damaged, has a manufacturing defect or isn't what you ordered, tell us within 7 days of delivery. We'll send a free replacement or give you a full refund, including any shipping you paid.

Please send us clear photos of the case and the packaging so we can sort it out quickly.

Change of mind

Picked the wrong model or not loving the design? You can return a case within 7 days of delivery as long as it is:

unused, clean and free of scratches or marks
in its original packaging, with any accessories

For change-of-mind returns, the original shipping charge isn't refundable and a return shipping charge may be deducted from your refund.

What we can't accept

Cases that have been used, damaged after delivery or are not in their original condition
Items bought during clearance sales marked as non-returnable
Return requests made more than 7 days after delivery

How to request a return

Open the order in your account and choose Return items. Guests can email us with the order number.
Pick the reason. If the item is damaged or wrong, email us photos with your order number.
We review requests within 1–2 business days and email you the next steps, including how to send the item back.
Once the item reaches us and passes inspection, we process your replacement or refund.

Refunds

Refunds go back to your original payment method through Razorpay: your card, UPI account, bank account or wallet.
Once we approve a refund, banks usually take 5–7 business days to show it.
We email you when your refund is issued. If you haven't received it after 7 business days, check with your bank first, then contact us.

Need help?

Write to us at support@casekart.in with your order number and we'll get back to you within one business day.